Frequently asked questions
Here you can find answers to many of the questions you might have. If your question is about the meaning of life, you might be better off just coming to Moominworld. For example, Snufkin will be happy to contemplate the topic with you, although you probably shouldn’t expect to get a clear answer out of him.
Yes, you can. You can change the date of your tickets at vaihto.muumimaailma.fi. You’ll need your ticket code and the email address you used to buy the original tickets.
Unfortunately, you can’t bring pets, such as cats or dogs, to Moominworld. However, if your pets are travelling with you, you can take them to pet hostel Gomak in Turku. Please remember to reserve a spot for your dog in advance. More information and arrival instructions can be found at www.gomak.fi (in Finnish).
You can rent a pull-along wagon from the Pancake Café near the entrance.
Pull-along wagons EUR 5 per day (EUR 5 deposit)
Yes, there’s one at Mamma’s Kitchen and another one at Theatre Emma.
Yes, you can. For example, the forest paths have been covered with wooden boards so that you can move along them with a wheelchair or a pushchair. However, there are a few locations that aren’t accessible by wheelchair. This is because the terrain is hilly, and there are some steep inclines. Changes in the sea level mean that the ramp on the bridge leading to Moominworld can sometimes be steep. The area around the Moominhouse is relatively accessible, and the forest paths are also accessible by wheelchair. However, because of some of the steeper inclines, you should always check beforehand. If necessary, our staff will show you an easier path. The companion of a person with restricted mobility can get free admission to the park with a companion card or similar credentials.
Moominworld tickets cost EUR 32 per person from the online shop and EUR 36 per person from the gate. Children under the age of 2 get free admission. More ticket options can be found here.
We have taken the most common allergies and restrictions into account in our product range. Please ask our staff if you have any questions.
Dress according to the weather, as Moominworld has a lot of outdoor activities, regardless of the weather. You should also pack your swimsuit, because there’s a beach.
The busiest time in Moominworld is July. June and August are quieter months for a visit.
There are several well equipped childcare rooms connected to the toilets. It is also possible to heat baby food in a microwave oven at the restaurants.
The restaurants and shops accept commonly used credit and debit cards. The nearest cash point is in the centre of Naantali.
The Moominworld info point is located next to the Moomin post office and bookshop. There you can look for lost property and find a qualified first-aider.
You can find a baggage storage point on the Promenade by the Games of chance. The service costs EUR 4 per item. Ring the bell if there is no one at the baggage storage and you will be served momentarily. The baggage storage is open during Moominworld opening hours.
The assistant of a paying disabled customer who requires personal support is allowed to enter the park area and go on the rides and attractions free of charge when in the company of the person requiring assistance. The disabled person can prove their need for an assistant with an EU Disability Card (that includes an “A” symbol proving the need for an assistant) or with some other document or certificate. The park may also issue an assistant permit to a disabled person who requires one on a case-by-case basis at its discretion. The assistant permit is conditional on the payment of an entry fee, a wristband or another ticket product by the person requiring assistance. As a rule, the assistant permit can be issued to only one assistant. As a rule, the assistant must be of age. At its discretion, the park may also permit an underage person to act as an assistant. The assistant must actually be able to act as an assistant.