1. General Information
2. Moominworld App
The App is a mobile service offered by Moominworld to its customers. The App can be used either on a basic level without registration or alternatively as a registered user, a so-called Moominworld Family Friend (hereinafter “Family Friend”). The basic level, i.e. unregistered users. The downloading and use of the App do not require registration by the Customer. At the basic level, the Customer receives information on Moominworld products, locations, and services through the App. Unregistered users cannot place orders via the App or use the benefits offered by it. Family Friends, i.e. registered, logged-in users. To register in the App, one must become a Moominworld Family Friend. As a Family Friend, the Customer will have access to the benefits valid at the time and will be able to place orders and make purchases through the App. The App itself acts as an electronic loyalty card, which the Customer must present when shopping in Moominworld. Family Friends can place orders through the App at designated Moominworld points of sale and pick up their orders at the time of their choosing. Through the App, the Customer can, among other things, receive information about current benefits and offers, information about the day’s programme, information about their own valid entrance tickets and other purchases, and access other available digital content. The full terms and conditions of the Moominworld Family Friend programme can be found on the Moominworld website at www.muumimaailma.fi. To ensure the proper functioning of the App, the Customer must make sure that they are using the latest version of it.
3. Product Range and Price List
The range of products shown in the App does not include all Moominworld products and is also limited according to Moominworld opening times. All prices shown include VAT and other applicable taxes and charges.
A Family Friend can place an order and pay for it in the App, in which case the order can be collected directly from a collection point at a selected point of sale. The order requires payment before collection. Orders are not available for all points of sale in Moominworld. The App will indicate the locations where an order is possible. The time of ordering is defined below as the time when the Customer confirms and pays for the order in the App. An order placed in the App is binding for the Customer. If an order requires preparation, the preparation will begin in the point of sale as soon as possible. The Customer will be able to use the App for tracking the preparation of the order and when it is ready for a collection. Information on the completed order will be delivered to the Customer as an App notification, provided that the Customer has enabled App notifications in the App settings. Orders that do not require preparation, such as games of chance, face painting, and other similar service products, are available as soon as the Customer has received an order confirmation in the App. Moominworld will endeavour to complete a customer’s order as soon as possible. The Customer understands that, during busy periods, it may take longer than anticipated to complete an order, and that the order is not necessarily immediately available for collection. The Customer is not entitled to compensation for late orders, unless otherwise provided in mandatory legislation.
4.2 Payment of an Advance Order
4.3 Cancellation of an Order
The Customer has no right to cancel an order. In accordance with the applicable law, there is no right of withdrawal in distance selling for individual deliveries of food and other groceries.
4.4 Late Collection of an Order
Every effort will be made to prepare an order as soon as possible. The Customer will be able to use the App for tracking the preparation of the order and when it is ready for a collection. If the Customer has enabled App notifications in the App settings, they will receive an App notification when their order is ready for collection. The order will be held at the point of sale for 25 minutes from the time the order is available for collection, up until the time the point of sale closes. If the Customer does not collect their order during this time, the order will be destroyed. The Customer is not entitled to a refund for late collection. In order to ensure product safety, products cannot be released after the end of the collection period.
4.5 Product Reclamations
Complaints regarding Products should be made directly at a relevant point of sale or via the feedback section of the App. The Customer may invoke their legal remedies under the applicable law.
5. Intellectual Property Rights and Right to Use the App.
6. The Responsibility of Moominworld
The App and its content are provided to the Customer “as is”. Moominworld is not responsible for any errors, omissions, or other defects in the content provided in the App. Moominworld does not guarantee the availability of the App or its uninterrupted or error-free operation. Moominworld is not liable for any costs, losses, or other damages that may arise from the use of this App or the information provided in the App, unless otherwise required by mandatory law.
7. Third Party Services
The App may contain links to websites owned or operated by third parties. Moominworld is not responsible for operation, content, or other features of such third party sites. When accessing these sites, the Customer must accept any terms and conditions of use of these sites before using them.
8. Processing of Personal Data
8.1. Data subject groups, data content and data groups in the register
Mobile Application The register contains the name and contact information of the users of the Moominworld mobile app connected to the unique identifier of their mobile device. The personal data are collected from the data subjects themselves and is based on the data subject’s consent. Some data are shared with Moominworld’s email marketing system and point-of-sale system. These types of data include:
- Email address
- Phone number
- Marketing consent
- Order data
- Ordered products and services
- Order date
Other types of data collected:
- Payment method details (Nets A/S)(optional)
- Location data (optional)
Location data or payment method details will not be automatically transferred outside the mobile app’s management system. Location data will only be collected when the mobile app is used. Magic Bracelet system So-called RFID-based data are used when a customer registers an identifier with an RFID chip. These are used for activating features within the park. The features include different kinds of special effects, information boards, and other similar personalised content. When activating features, the following data are collected:
- RFID identifier
- Date of birth
- Favourite character
- Favourite colour
Personal data of non-registered users are not collected.
9. Other Conditions
10. Contact Information
If you have questions related to the App, contact Moominworld customer service at Muumimaailma Oy, 0925595-8, Kaivokatu 5, 21100 Naantali, Finland firstname.lastname@example.org +358 25 111 111